Terms & Conditions

BondiByte Robotics provides technology consulting, automation design, and implementation services including but not limited to:

• Microsoft Power Platform solutions (Power Apps, Power Automate, Power BI, Dataverse)
• Azure Integration Services and Logic Apps
• Microsoft Entra ID and Graph API automation
• Azure Automation Runbooks and governance workflows
• Business process analysis and solution architecture
• Training and knowledge transfer sessions

Specific deliverables for each engagement are defined in the accompanying Proposal or Statement of Work. Work outside the agreed scope will be quoted separately before commencing.

All prices are in Australian Dollars (AUD) and exclude GST unless stated otherwise. GST will be applied to all invoices at the applicable rate (currently 10%).

• Payment is due within 14 days of the invoice date unless otherwise agreed in writing.
• Overdue accounts attract interest at 2% per month on the outstanding balance.
• Project work requires a 50% deposit before commencement. The remaining 50% is due on completion prior to final handover.
• Third-party costs (software, licences, Azure resources) are passed through at cost plus a 10% administration fee.
• Work billed in 30-minute increments after the 2-hour minimum.

Upon receipt of full payment, ownership of custom deliverables created specifically for your engagement transfers to you.

BondiByte Robotics retains ownership of any pre-existing tools, frameworks, templates, methodologies, and reusable components used in the delivery of services. These remain the intellectual property of BondiByte Robotics regardless of their incorporation into a delivered solution.

Microsoft platform components, connectors, and services remain subject to Microsoft's licensing terms. You are responsible for maintaining appropriate Microsoft licences for your users.

Both parties agree to keep confidential any proprietary, sensitive, or commercially valuable information disclosed during an engagement. This includes but is not limited to business processes, data structures, system architecture, pricing, and client information.

This confidentiality obligation applies to all staff, contractors, and representatives of both parties and continues for two years after the conclusion of the engagement.

Information that is publicly available, independently developed, or disclosed with prior written consent is not subject to this obligation.

All work is limited to the scope defined in the agreed Proposal or Statement of Work. Requests for work outside the agreed scope are treated as change requests.

• Change requests will be assessed and quoted before any additional work commences.
• BondiByte Robotics will flag potential scope changes before proceeding — no surprise billing.
• Approved change requests are documented in writing and added to the original SOW.
• Ad-hoc work outside a project context is billed at the standard hourly rate.

BondiByte Robotics warrants that services will be delivered with reasonable care and skill, consistent with professional consulting standards.

We do not warrant that any solution will be entirely error-free or uninterrupted. Issues identified within the agreed post-delivery support period will be addressed at no additional charge.

We are not liable for failures caused by:

• Changes to the Microsoft platform outside our control (e.g. Microsoft service outages, licensing changes, platform updates)
• Modifications made by your team to delivered solutions without our involvement
• Third-party systems or integrations not within the agreed scope
• Insufficient or inaccurate information provided during scoping

To the maximum extent permitted by Australian law, BondiByte Robotics' total liability for any claim arising from or related to our services is limited to the total fees paid by you in the three months preceding the claim.

BondiByte Robotics is not liable for indirect, consequential, incidental, or special damages — including but not limited to loss of revenue, loss of data, or business interruption — even if we have been advised of the possibility of such damages.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law that cannot be excluded by agreement.

Either party may terminate an engagement with 14 days written notice.

• You remain liable for payment of all work completed up to the termination date.
• Any deposit paid is non-refundable once work has commenced.
• Deliverables completed and paid for at the time of termination transfer to you in accordance with the Intellectual Property clause.
• BondiByte Robotics may terminate immediately if payment obligations are not met within 30 days of the due date.

These Terms are governed by the laws of Queensland, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Queensland.

BondiByte Robotics will make reasonable efforts to resolve disputes directly and in good faith before any formal proceedings are initiated.